Shipping policy

At WILÉA AB we want the shopping experience to be secure, smooth, and transparent. Below you will find information about order processing, delivery, address issues, and delivered packages.

Processing time

We begin processing your order as soon as it is placed. Normally, it takes 2–3 business days before the order is shipped, excluding weekends. During periods of high demand, campaigns, or sales, the processing time may be slightly longer, but we always do our best to ship the order as quickly as possible.

Delivery time

Once the order has been shipped, it usually takes 6–10 business days to reach you, depending on the carrier and delivery address. Factors beyond our control—such as weather, transport delays, or customs processing—may affect the delivery time.

Shipping options and cost

We offer free and trackable shipping on all orders. If you have special delivery requests, please contact us to explore the possibility of express shipping for an additional fee.

Change delivery address

If you need to change the delivery address for an order that has already been placed, contact us as soon as possible. We will do our best to help, but we cannot guarantee that a change can be made once the order has already begun processing or has been prepared for delivery.

Cancel an order

We strive to ship your order as quickly as possible. You have a window of 2–3 hours after purchase to request a cancellation. Contact our customer service at kundtjanst@wilea.se with your order number, and we will help you. Once the order has begun processing, we can no longer guarantee a cancellation.

Address details

Check that your delivery address is complete and correct before placing an order—street name, house number/apartment number, postal code, city, and country. We are not responsible for orders shipped to an incorrectly stated address, and in such cases, we cannot offer a refund or store credit.

If the package is returned to us due to an incorrect or incomplete address, or because it was not collected within the carrier's collection period, a fee of SEK 79 will be deducted from any refund to cover the return shipping. The fee applies regardless of whether you choose to have the order shipped again or refunded.

If you would like the order shipped to a corrected address, additional shipping costs may apply depending on your location.

Delivered packages

Without shipping insurance

Once the carrier has marked the package as delivered, we are not responsible for lost or stolen packages. In such cases, contact the carrier directly to initiate an investigation. We cannot offer a refund or compensation in these cases, as the carrier has confirmed that the package was delivered.

With shipping insurance

We cover the value of orders that have been investigated and confirmed stolen or lost during transport. If the package has been marked and confirmed as delivered by the carrier, no refund or compensation for the value of the delivery will be provided.

Contact

If you have questions about your delivery, contact our customer service at kundtjanst@wilea.se.

Company details

Company name: WILÉA AB

Email: kundtjanst@wilea.se